Live classes

This page explains how live classes work on EduPress: who teaches them, how you join, what you can see and do, and what we keep.

This is a working draft for EduPress and should be reviewed by a qualified legal adviser before formal adoption.

Who teaches

Every live class is taught by a teacher EduPress has checked and approved. Their profile shows when we approved them.

Joining a class

• Upcoming classes are listed at /study/classes. You join in the EduPress web app, signed in. You can't join in the mobile app.
• A free class takes one tap, until it's full.
• A paid class costs between UGX 500 and UGX 50,000. You pay by MTN or Airtel mobile money, as you do for rentals. While your payment is waiting, your place is held for 15 minutes. If a class fills up or is cancelled before your payment goes through, we send the money back. If you delete your account before the money is sent back, we keep only the last 3 digits of the number that paid, so we can't send it.
• We remind you in EduPress and by email 24 hours before the class and again 15 minutes before it.

During the class

• The class opens 15 minutes before it starts, only for people who enrolled and for the teacher.
• It's a one-way broadcast. You see and hear the teacher. Nobody sees or hears you.
• You ask questions by typing them in EduPress. Questions are text only, and can't include links, usernames, email addresses or phone numbers. Other pupils see your question but not your name. The teacher sees your name on the questions you ask.
• The teacher sees how many people enrolled, never who.
• Joining a class doesn't connect you with the teacher, and the teacher can't message you. Adults can't connect with or message children on EduPress.
• YouTube carries the stream for us. We set every class so YouTube's own chat is off, and EduPress never shows it.
• Please don't share the class link. It's for the people who enrolled.

After the class

Questions close when the class ends. A class is recorded once the teacher starts it on EduPress, and the recording is open to everyone who enrolled for 30 days. We don't delete the recording when those 30 days end, so what was said can be checked if anyone raises a concern.

Under 18

You can join live classes if you're under 18. Each parent or guardian linked to your account, whose link you've accepted, is told every time you enrol: the class, the teacher, the time, how long it runs, and whether it's free or what you paid.

Reporting

If you're signed in with a confirmed email or phone number, you can use "Report this class" on a class's page. If you've enrolled, you can use "Report" on a question while you can open the class. Reports go to EduPress's moderators: a report on a class comes with its time and its teacher, and a report on a question comes with the question and its class.

Cancelled classes

If EduPress cancels a class, everyone enrolled is told why. When the reason is the teacher's own account, we say only that the teacher can't take the class. If the teacher never starts a class, we cancel it an hour after it was due to end and tell everyone the same way. If you paid, an EduPress administrator sends the money back by mobile money to the number that paid and records it. Every refund is recorded with who made it and why. If you delete your account before a class, you give up your place, and we can't send that money back because we no longer keep the number that paid.