Payments and rentals

This page explains how renting or buying a study material works on EduPress: what you pay, what you get, and when you can get your money back.

This is a working draft for EduPress and should be reviewed by a qualified legal adviser before formal adoption.

Free, rented and bought materials

Many materials in the study library are free. Anyone can read, listen or watch them, with or without an account. Anyone can download a free PDF. Free audio and video lessons play on the material's page and can't be downloaded.

A paid material can be rented, bought, or both. Its page shows each price.

• Renting lets you read, listen or watch it in the EduPress web app for 7 days, 30 days or 120 days (one school term). A rental costs between UGX 500 and UGX 100,000. A rented material can't be downloaded.
• Buying makes it yours to keep. You read, listen or watch it in the EduPress web app whenever you like, and you can download your own copy. Buying costs between UGX 500 and UGX 200,000.

Each price is set by EduPress, or by the teacher who shared the material. The material's page says which.

Samples

Some paid materials have a free sample, a part of the material chosen by whoever shared it. Anyone can read, listen to or watch a sample from the material's page, without an account. EduPress reviews a teacher's sample along with the material.

Renting and buying

• You rent or buy in the EduPress web app, signed in, with a confirmed email or phone number. You can't rent or buy in the mobile app.
• You pay with MTN or Airtel mobile money. Enter the number that pays. That phone gets a prompt, and you approve it with your PIN.
• If the price changes while you're paying, you're asked to check the new price first. You're never charged a price you didn't see.
• Your rental starts, or the material becomes yours, as soon as the payment goes through, even if you closed the page before approving it. A payment still waiting after 48 hours is marked as not gone through.
• Renting again while a rental is running adds the new period to the end, so renewing early loses nothing. Renting again after it ended starts a new period from that day.
• You buy a material once. You can't rent a material you own, or buy it again. If a second payment for it goes through anyway, it adds nothing: My library shows it as needing a refund, and an EduPress administrator sends the money back.
• You can buy a material you're renting. The rental you already paid for isn't refunded.

Reading, listening and watching

• Open a rented material from My library as often as you like while the rental lasts. Open a material you bought whenever you like.
• A PDF opens in your browser's viewer; audio and video play in the page.
• Each link to the file is made for your account. It stops working after 10 minutes or when your rental ends. Audio and video fetch a new link when they need one; for a PDF, choose Open again.
• Rented and bought materials are for your own study. Don't copy, record or share them, or the copies you download.
• When a rental ends, the material closes. If we take a material offline, it closes for everyone, renters and buyers too, and nobody can download it. Your receipt stays in My library.

Downloading what you bought

• EduPress shows no download button for rented materials.
• A material you bought, whether it's a PDF, an audio lesson or a video lesson, can be downloaded from My library. Choose Download. The link is made for your account and stops working after 10 minutes. Each time it's used, EduPress checks that you still own the material.

Live classes

A paid live class uses the same mobile money payment and the same LIB- reference as a rental, for a place in the class instead of a rental period. A payment that goes through after the class has filled up or been cancelled doesn't give you a place, and it's refunded. If you delete your account before the money is sent back, we keep only the last 3 digits of the number that paid, so we can't send it. The Live classes page says how places are held while a payment waits.

Under 18

You can rent or buy if you're under 18. The phone that pays approves the payment with its PIN.

Each parent or guardian linked to your account, whose link you've accepted, is told about every rental and every purchase: what you rented or bought, how much it cost and, for a rental, how long it lasts.

Receipts

My library lists your purchases: the date, the material, whether you rented or bought it, the amount, the rental period, the payment reference and whether it was paid. The reference starts with LIB-. Quote it if you write to us about a payment.

Refunds

A rental can't be refunded once it has started, and a material you bought can't be refunded once it's yours, except when EduPress can't give you what you paid for: the file is missing, or we've taken the material down.

If that happens, write to EduPress support with your reference. The address is on the Contact us link. An EduPress administrator checks it, sends the money back by mobile money to the number that paid, and marks the purchase refunded in My library. Every refund is recorded with who made it and why.

• A rental. The days that purchase paid for and you haven't used yet come off your rental; a renewal you paid for separately isn't touched.
• A material you bought. It leaves your library, and you can't download it any more. We can't take back a copy you already downloaded, and it's still only for your own study.

If a material is removed before your payment goes through, you don't get the rental or the material. My library shows the payment as needing a refund, and an EduPress administrator sends the money back the same way.