Your account and your data

This page explains how to get a copy of your data, how to close your account, and how to control what EduPress sends you. The Privacy Policy has the full details.

Download your data

You can download a copy of your data from your account. It contains:

• your profile
• the posts and community posts you wrote (their titles)
• your community comments
• your messages: the ones you sent and received, and the conversations you started with schools and businesses
• your connections and connection requests
• your conversations with Tyra, and what Tyra remembers about you
• the learning style Tyra has worked out for you
• your sign-in records: the IP address, the browser or app and the platform from each time you signed in, and any study summaries
• what you wrote on your profile and CV: education, experience, skills, projects, languages, volunteering, certifications and publications
• what your schools recorded about you: awards, positions and exam results, including any a school removed and why
• how you laid out your CV, and the CV headline and summary if you wrote them
• your identity checks: the kind, the result and the dates
• your library payments, rentals and the materials you bought: what each cost, whether you rented or bought, its status and the dates (the number that paid shows only as its last 3 digits)
• your places in live classes (the class, its time and status, when you enrolled, and whether it was free or what you paid) and the questions you asked in them, with any answer
• the safeguarding cases your reports opened: their kind, status and dates, never what was reported or what the lead wrote
• the delegated Tyra sessions a guardian opened for you, or that you opened for a child: each start, end and reading of Tyra chats, with the mode and the time (the other person shows only as an ID number)
• the weekly summaries a guardian was sent about you, or the weekly summaries you were sent about a child, as they were sent (the other person shows only as an ID number; for a child you can no longer act for, only the week)
• your consent choices
• your email and notification settings
• any erasure requests you made before 22 October 2026. They deleted nothing. Closing your account now erases your data at once.

Other people show up in the download only as ID numbers, never with their names or profiles. When someone deleted a message they sent you, it appears blank. The download never contains your ID photos or selfies, or a link to any file you sent in a message. It lists your identity checks by kind, result and date, and says only whether a message had an attachment. The download does not hold everything yet. It leaves out what you've saved, liked or followed, your searches and activity on EduPress, the ads shown to you, your job applications, your payments for anything other than library items and live classes, and your support tickets. It also leaves out the scores and hashes we compute from your ID, your photo and Tyra's notes.

Delete your account

You can delete your account yourself. If your account has a password, you must enter it again. Deleting is immediate. There is no waiting period, and it cannot be undone.

Deleted:

• your private information
• your own posts, community posts and comments
• the questions you asked in live classes, and your places in live classes that haven't ended yet
• your CV, profile photo and cover image
• how you laid out your CV
• what your schools recorded about you (awards, positions and exam results)
• the records of the identity checks you submitted
• the weekly summaries you were sent about a child, and the ones a guardian was sent about you
• the library materials you bought, so you can't open or download them any more (the payments stay, below)
• the record of delegated Tyra sessions, whether a guardian opened them for you or you opened them for a child
• your sign-in

Kept:

• An anonymous record named "Deleted User".
• School news you wrote for a school.
• Entries you recorded on pupils' records as a member of a school's team, with your name taken off.
• Messages in other people's conversations, and messages you sent to schools and businesses.
• Listings, reviews, payments, donations, reports and safeguarding cases.
• Your places in live classes that ended or were cancelled, under "Deleted User".
• Database backups made before updates. EduPress keeps the 10 most recent, so your data can stay in a backup until newer ones replace it.

Two rules apply:

• Last owners can't delete. If you are the last owner of a school or business page, hand over ownership first.
• Guardians are told. If a guardian is linked to your account, they are told that you deleted it.

What we record about your use

• Sign-in details. Each time you sign in or sign up, EduPress records your IP address, your browser or app (the user agent) and whether you used the web or the app. You can't turn this off. It's kept until you delete your account.
• Study summaries. No EduPress app sends study summaries today, so EduPress isn't collecting them from you. There's nothing to switch on, and the Data privacy page has no switch for it. Anything sent by an older version of the app is in your download and is deleted with your account. Nothing in EduPress uses your camera to measure attention. The camera is used only when you take a photo yourself: a profile photo, a school ID photo, a photo for a post, an ID document for a job application, or a school's live broadcast.

Emails and notifications

• Emails. EduPress emails come in five kinds: marketing, notifications, billing, events and system. All are switched on when you join. Switch any of them off in your account settings.
• Notifications. Choose which notifications you get, and how you get them.
• Profile views. Seeing who viewed your profile is something you opt into. Anyone under 18 can't turn it on, and their visits to other profiles aren't recorded.

Services that help run EduPress

EduPress uses these services to provide its features:

Logs

Server logs record what the service does so that problems can be found and fixed. A new log file starts each day, and files older than 14 days are deleted.