How long we keep your data
How long EduPress keeps each kind of data, item by item.
How long we keep your data
This page lists, item by item, how long EduPress keeps your data. Where a period is given, a daily job or the system itself enforces it. Where there's no automatic period, the page says so.
The schedule
In short: most of what you add stays until you delete it or close your account. A few things, such as ID photos, logs and old audit details, are removed on a timetable.
| What | How long it's kept |
|---|---|
| Your account and profile | Until you delete your account. Deleting is immediate. An anonymous record named "Deleted User" stays. |
| Your posts, community posts and comments | Until you delete them, or until you delete your account. |
| School posts, events and exam results | Until the school deletes them. They stay when the person who wrote them deletes their account. |
| Messages | There's no automatic period. You can delete a message in its first hour: it disappears from the conversation, but its words are kept for safety reviews. When you delete your account, messages you sent stay in the other person's conversation. |
| Your conversations with Tyra | Until you clear them in Tyra, or until you delete your account. |
| Tyra's notes about you | Notes Tyra guesses, such as an exam coming up, are deleted once they're 30 days old without being confirmed, the next time Tyra reads its notes. What you tell Tyra directly stays until you delete your account. |
| School ID card photo from verifying in the app | Deleted 30 days after the school decides on your place in its community (approves, refuses, suspends or removes it). Kept while your request is waiting. |
| Selfie from verifying in the app | Deleted with your school ID card photo, 30 days after the school decides on your place in its community. Kept while your request is waiting. Deleted at once when you delete your account. |
| School ID sent for a student check | Deleted 30 days after the check is approved, rejected or expires. Kept while the check is waiting. |
| ID document and selfie for job applications | Deleted 30 days after the check is verified or rejected. No outside service checks these yet, so a check stays waiting, and its images stay until you delete your account. |
| A school's proof of registration | No automatic period. |
| Your sign-in records (IP address, browser or app) | Until you delete your account. |
| Audit records (what was done in EduPress's admin and team tools, and by whom) | The record stays. The person's name, email address, IP address and browser are removed after 365 days, or at once when that person deletes their account. |
| The mobile money number that paid for a library rental, a bought material or a live class place | Removed at once from a payment that didn't go through, and from one still waiting after 48 hours. On other payments, only its last 3 digits are kept after 30 days, or at once when you delete your account. While EduPress owes you a refund, the whole number stays, because the money goes back to it, unless you delete your account first. |
| Safeguarding cases (a report about a pupil, and what the school's safeguarding lead did about it) | 6 years after the case is closed, then deleted. Deleting an account doesn't delete a case it's part of, or change what the case recorded. |
| Reports, payments, donations, listings and reviews | No automatic period. They stay when you delete your account, under "Deleted User". |
| 6-digit codes sent by email | Each code works for 10 minutes. EduPress keeps only a scrambled copy of it. |
| The website's session cookie | 2 hours. See Cookies and browser storage. |
| Server logs | A new file starts each day, and files older than 14 days are deleted. |
| Backups | A copy of the database and uploaded files is made before each update to EduPress. The 10 most recent are kept, and older ones are deleted. |
When you delete your account
Deleting your account removes your private information, your own posts and comments, your CV, your profile photo and cover image, your identity checks and their images, and your conversations with Tyra. The full list is in Your account and your data.
Data you deleted can stay in a backup until newer backups replace it.
Questions
These periods may change. When they do, this page changes with them. To ask about your data, write to EduPress support. The address is on the Contact us link.